Our business is customer centric and hence, Customer Care is given a great deal of focus. We have a well-equipped call center to cater to your complaints or suggestions. Our call center overcomes language barriers to ensure efficient services for all the customers. As business expands, our customer care team looks forward in servicing customers across platforms that include Digital Television, traditional Analog Cable and ISP customers.
| State-wise Customer Care Helplines | Toll Free Number | Write to us at |
| Delhi, Haryana, Rajasthan, Uttar Pardesh, Madhya Pardesh, Chattisgarh, Maharashtra, Karnataka, Kerala, Odisha | 1800-1234-001 | siticare@siti.esselgroup.com |
| Gujarat | 1800-2334-757 | ccare@sitissdm.com |
| Eastern States (WB, Orissa, Bihar, Jharkhand) | 1800-1234-001 | customercare.kol@siti.esselgroup.com |
| Assam / Meghalaya | 1800-2121-445 | avik.ghosh@siti.esselgroup.com |
| Andhra Pradesh | 1800-1238-989 | siridigitalsms@siti.esselgroup.com |
| Telangana | 1800-1037-159 | sitismshyd@siti.esselgroup.com |
In order to serve the requirements of our customers, our channel partners are present across all our operational areas.
Key in your Pin code or VC number to locate your nearest cable operator. Or you can directly write to us at:
Please enter the Complaint No or VC number to know the status of your Complaint.
If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 1234 001 or write to us at siticare@sitinetworks.com. Billing related complaints not made within 30 (thirty) days of the billing in question may not be honored, if you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Service Department, please submit your complaint in writing to the Nodal Officer at the address listed below:
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Delhi & Haryana | Sunita Pant | 1204526764 | nodal.bb@siti.esselgroup.com | FC-19, UG Floor, Sector-16A, Film City, Noida-201301 |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Andhra Pradesh (Krishna, Guntur, Prakasham districts) & Telangana (Khammam) | Hanumantharao K | 9052079555 | nodalsitikhr@gmail.com | 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006 |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Andhra Pradesh(Vizag and Vijayawada cities) | M Subramanayam | 9581666335 | subramanyam.muppuri@gmail.com | 5-72-32/2, 3rd Lane, Ashok Nagar, Near Telephone Exchange, Guntur - 522 006 |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Patna | Rajneesh Dixit | 0920478998 | rdixit9@gmail.com | 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar |
| Bihar | Madanjeet Kumar | 09334107989 | kmadanjeet@sitimaurya.co.in | 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Hyderabad & Khammam(Telangana) | J Gopala Rao | 9849009249 | j.rao@siti.esselgroup.com | 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad, Hyderabad |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Haryana | Mr. Ram Phool Phour | 9416060725 | A.RamphoolPhour@siti.esselgroup.com | Behind Fire Station Safidon Get, Jind-126102, Haryana |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Uttarakhand | Manish Kumar Sinha | 8420005712 | Manish.Sinha@siti.esselgroup.com | 01, Neshvilla Road, 2nd Floor, Behind Congress bhawan. Dehradun - 248001 |
| State | Name of Nodal Officer | Contact Number | Communication Address | |
| Gujarat | Viral Ranch | 0265-2324232 (Ext. 202) | Viral.r@sisissdm.com | 1,2,3/ J –Classic Complex. Opp –Akota Garden . Radha Krishna Char Rasta. Akota, Vadodara, Gujarat -390015 |
Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm
On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time (TAT). The same will be informed to the customer via suitable media.
You can track status of the Service Request number via:
The resolution of the Service Request will be communicated to you via telephone call to your registered contact number or by email. Closure of the Service Request will be communicated via suitable media, if any.
In the event, you are still not satisfied with the resolution provided from the Contact Centre, nodal officer of your area you can approach the Central Nodal Officer to file an appeal on your complaint.